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Home / Support

Support

Whether you need technical support or have a billing question, our friendly team is here to help.

Documentation

Read the Documentation

Before opening a support ticket, please review the following resources to see if these articles will point you in the right direction. We’ve done our best to create helpful articles that address frequently asked questions and provide the information you need to make your website accessible, faster. Reviewing the documentation may mean you don’t have to wait for an answer to your question.

  • Getting Started Quick Guide
  • How to Manually Check Your Website for Accessibility
  • When to Ignore Accessibility Errors
  • What to do if a Plugin You’re Using has Accessibility Errors
  • What to do if there are Accessibility Errors in Your Theme

How to Get Help

If you can’t find the information you need in our documentation or you need personal assistance, please reach out via the applicable method linked below.

Free Plugin Support

We provide support for our free plugin on the WordPress.org plugin support forums.

Pro Plugin Support

Email support for active license holders of Accessibility Checker Pro.

Priority Support Customers

Phone, Zoom, or email support for customers on a Priority Support plan.

Pre-Sale Questions

If you have a question that will impact your purchase decision, you may submit a question to our sales team here.

Account/Billing Support

If you have a question about your account or subscription or would like to request a refund, our accounts team is happy to help.

Hire an Accessibility Expert

Feeling overwhelmed by the fixes needed on your site? Need expert review and certification? Learn more about our white glove services.

Free Accessibility Help

Join our WordPress Accessibility Facebook group to connect with a community of web professionals and website owners using WordPress to build a more accessible web. Get answers to accessibility questions and join virtual WP accessibility meetups.

Join the Community

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Your WordPress accessibility team. Accessibility plugins, rapid audits, and consulting to help you make your website usable by people of all abilities.

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